Terms and Conditions
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§ 1 Scope and Contracting Parties
1.1 These General Terms and Conditions (hereinafter "GTC") apply to all business relationships between Value Focus Group Ltd, 483 Green Lanes, London, N13 4BS, United Kingdom (hereinafter "Provider" or "we") and our customers (hereinafter "Customer" or "you").
1.2 These terms and conditions apply exclusively. We do not recognize any conflicting or deviating terms and conditions of the customer unless we have expressly agreed to their validity in writing.
1.3 These terms and conditions also apply to all future business transactions with the customer, even if they are not expressly agreed upon again.
§ 2 Conclusion of Contract
2.1 Our offers are subject to change and non-binding unless otherwise stated.
2.2 The customer's order constitutes a binding offer to enter into a contract. We may accept this offer within 14 days.
2.3 The contract is concluded upon our order confirmation, but at the latest upon commencement of the service provision.
2.4 Amendments and additions to the contract must be in writing.
§ 3 Scope of Services
3.1 The scope of our services is defined in the respective order confirmation and these terms and conditions.
3.2 We provide our IT implementation and training services in accordance with the current state of the art and the recognized rules of our industry.
3.3 Changes to the agreed services are only possible with the written consent of both parties.
§ 4 Prices and Payment Terms
4.1 The prices valid at the time of ordering apply. All prices are exclusive of statutory VAT.
4.2 Invoices are due for payment within 14 days of the invoice date without deduction, unless otherwise agreed.
4.3 In case of late payment, we reserve the right to charge default interest at a rate of 9 percentage points above the base interest rate.
4.4 The customer is only entitled to set-off rights in the case of undisputed or legally established claims.
§ 5 Delivery and performance time
5.1 Delivery dates or deadlines for the provision of services are only binding if they have been expressly agreed in writing as binding.
5.2 Compliance with delivery deadlines presupposes the timely and proper fulfillment of the customer's obligations.
5.3 In the event of force majeure or other unforeseeable events, delivery deadlines will be extended appropriately.
§ 6 Customer's duty to cooperate
6.1 The customer is obliged to provide all necessary information and documents in a timely manner.
6.2 The customer shall ensure that the information provided by him is complete and correct.
6.3 Delays due to a lack of cooperation from the customer entitle us to extend the performance deadlines and may lead to additional costs.
§ 7 Copyright and rights of use
7.1 All work results, concepts, designs and other documents created by us remain our intellectual property.
7.2 After full payment, the customer receives a simple, non-transferable right to use the agreed services.
7.3 Disclosure to third parties without our written consent is not permitted.
§ 8 Warranty
8.1 We guarantee that our services will be of the agreed quality at the time of delivery and will be free from defects that eliminate or reduce their value or suitability for ordinary use or for the use stipulated in the contract.
8.2 Defects must be reported to us in writing immediately, at the latest within 14 days of discovery.
8.3 In the case of justified complaints regarding defects, we will, at our discretion, either remedy the defect or provide the service again.
8.4 The warranty period is 12 months from the date of service provision.
§ 9 Liability
9.1 We are liable without limitation for damages resulting from injury to life, body or health, as well as for damages based on an intentional or grossly negligent breach of duty.
9.2 For other damages, we are only liable in the event of a breach of essential contractual obligations, however, the amount is limited to the foreseeable, typical contractual damage.
9.3 Liability for indirect damages, consequential damages and lost profits is excluded, unless the damage was caused intentionally or by gross negligence.
§ 10 Confidentiality
10.1 Both parties undertake to treat all confidential information obtained in the course of the business relationship as strictly confidential.
10.2 This obligation continues even after the termination of the contractual relationship.
Section 11 Data Protection
11.1 We process personal data in accordance with legal regulations, in particular the GDPR.
11.2 Further information on data protection can be found in our privacy policy on our website.
§ 12 Termination
12.1 Continuing contractual relationships can be terminated by either party with a notice period of 4 weeks to the end of the month, unless otherwise agreed.
12.2 The right to extraordinary termination for good cause remains unaffected.
12.3 Notices of termination must be in writing.
§ 13 Final Provisions
13.1 Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
13.2 Ineffective provisions shall be replaced by provisions that most closely approximate the economic purpose of the ineffective provision.
13.3 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
13.4 The place of performance and jurisdiction is London (United Kingdom), provided the customer is a merchant, a legal entity under public law or a special fund under public law.
As of August 29, 2025
Value Focus GmbH,
483 Green Lanes, London, N13 4BS, United Kingdom
, success@valuefocus.com
These terms and conditions were last updated on 29.08.2025] and apply to all contracts concluded from this date onwards.
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